- contact@verticalserve.com
Each one is a worked example on the demo organisation, Northwind Labs, with the screens at every step: what the person asks, what the agents decide, what the approver sees and what the broker does in your network.
An SRE needs to read invoices during INC-4412. One sentence becomes SELECT on one table for an hour, a real login, and nothing left behind.
ask → SELECT billing.invoices → 60 min → login dropped SecurityA grant to read service logs, and a call to the secrets manager in the middle of it. Flagged at once; revoked at the level you set.
logs:* in scope → secretsmanager:GetSecretValue → flagged → revoke Platform & SRERolling back a deploy without anyone keeping AdministratorAccess: step-up, two approvers, thirty minutes, four ECS actions.
risk 57 → step-up → 2 approvers → ecs:UpdateService On callInstant for whoever is on call, loud for everyone else, reviewed in the morning.
on call + incident → step-up → instant → review CISODiscovery finds four standing administrators and an escalation path; each is converted to on-request access, reversibly.
discover → analyse → convert → remove Platform & SRERead access to the payments namespace for forty-five minutes as a RoleBinding, instead of a cluster-admin group.
get/list/watch → RoleBinding → 45 min → deleted ComplianceTen lines pre-filled with usage and a recommendation; six removals executed through the broker.
campaign → pre-filled → decide → remove → export AuditEvery request, decision, grant and removal in words, mapped to SOC 2, ISO 27001 and PCI DSS testing.
record → sample → evidence → InsightAssureAsk in one sentence in Slack, the console or the CLI. Low-risk requests are approved on the spot; nothing to remember to give back.
Only the requests that need a person reach you, with the risk explained and the permission already narrowed. Approve from Slack.
Session watch, standing-access cleanup and a record of every grant. Break-glass that is loud and reviewed.
Prepared access reviews, removals executed and logged, and an export of grants and reviews as control evidence.